CANCELLATION POLICY 

Changing preferences and shifting plans are part of online shopping, and we believe cancelling an order should never feel complicated. This Cancellation Policy explains how order cancellations work at Holidaywears. Throughout this document, “we,” “us,” and “our” refer to Cartify Makers, while “you,” “your,” and “user” refer to the customer placing an order. 

Our intention is to keep your shopping experience clear, comfortable, and dependable. The sections below explain when and how an order can be cancelled, along with what to expect at each stage. 

Order Cancellation Before Shipment 

We understand that decisions can change shortly after placing an order, whether due to a style rethink or a simple adjustment in plans. For this reason, orders may be cancelled within 24 hours of placement or before they are shipped, whichever happens first. 

To begin the cancellation process, you only need to contact our customer support team through email. Once your request is reviewed and confirmed as eligible, the order will be cancelled, and the payment will be refunded to the original payment method. Refunds are typically processed within 5 to 7 business days, allowing you peace of mind even when plans shift. 

Orders Already Shipped 

Once an order has been dispatched from our warehouse, it is no longer eligible for cancellation. At this stage, the order is already in transit and cannot be stopped or reversed. 

If you decide not to keep the item after delivery, you may still request a return by following the steps outlined in our Return and Refund Policy. This ensures that you continue to have options available, even after the order has been shipped. 

Order Modification 

We recognize that there may be times when you want to update an item selection or correct shipping details after placing an order. At present, we are unable to support modifications to orders once they have been confirmed. 

If a change is required, the recommended option is to cancel the order, provided it is still within the eligible cancellation window, and then place a new order with the correct information. This approach helps us maintain accuracy while keeping the process straightforward for you. 

Contact for Cancellation 

If you would like to cancel an order or need guidance on the process, our support team is ready to assist you. Please reach out to us at cartifymakers66@gmail.com, and we will help you through the necessary steps. 

We value your trust and appreciate your understanding. Should you ever have questions or require support, we are always here to ensure your experience remains smooth, transparent, and enjoyable.